NVQs in Customer Service

Excellent customer service requires you to be perceptive to those around you and deliver to high standards of performance.

Some of this is intuitive; some has to be learned behaviour from identified standards of performance.

We offer Apprenticeships at Levels 2 and 3 in Customer Service.

Which NVQ is right for me?

Level 2 NVQ in Customer Service

Level 2 NVQ in Customer Service is aimed at candidates in a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for you if have particular customer service and administrative job roles; are working in a customer service environment. Typical duties may involve: dealing with customer enquiries; providing excellent customer service to company standards; dealing with complaints; contributing to customer service improvements.

Typical examples of units include:

Give a positive impression of yourself/organisation
Deliver reliable service
Develop relationships
Resolve problems
Support improvements
Develop own performance
Promote additional products/services.

Level 3 NVQ in Customer Service

Level 3 NVQ in Customer Service is aimed at candidates who will be delivering, managing and are accountable for service in the area of practice. Typically, you will be working without direct supervision, such as in a commercial customer service environment. It is suitable for you if you can influence what happens at work; use the organisation's rules and systems flexibly to deliver good service; question the way things are done and suggest improvements; have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer and are aware of the commercial or other pressures facing the organisation/business.

Typical examples of units include:

Reliable customer service
Improve customer relationship
Working with others
Solve customer service problems
Promote continuous improvement
Develop yourself and others
Organise and promote products or services
Lead the work of teams and individuals.

To find out more about our NVQs in Customer Service, get in touch.