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How it works

How do Apprenticeships work?

What is an Apprenticeship?

What is an apprenticeship?

The Apprenticeship is a combination of work based skill development and knowledge that meet national standards required by Industry. An Apprenticeship Framework includes:

A practical competence based NVQ (National Vocational Qualification). To achieve these, you must show competence in your job

Demonstration of Functional Skills of English; Maths and in some cases, ICT which is assessed externally

Each component of the apprenticeship is a qualification in its own right and is recognised nationally in all industries. There are two levels of Apprenticeship:

Level 2

Apprenticeship for job specific skills

Level 3

For those with specific responsibilities

How long will it take?

How long does an apprenticeship take?

Level 2 Apprenticeships take 12 months to complete; Level 3 Advanced Apprenticeships take from 12 – 18 months. However, apprenticeships are tailored to the needs of the individual so they can take more time if required.

What Apprenticeships can I apply for?

Business & Admin
  • NVQ Level 2 Certificate in Business & Administration
  • NVQ Level 3 Diploma in Business & Administration
Customer Service
  • NVQ Level 2 Certificate in Customer Service
  • NVQ Level 3 Diploma in Customer Service
  • NVQ Level 2 Certificate in Team Leading
  • NVQ Level 3 Diploma in Management
Am I eligible?

To qualify for funding, the learner must:

  • be aged 16 – 64
  • not be at college
  • not be on a public funded course
  • be employed working 30 hours or more
  • be an EU resident
  • not have a degree
How is it delivered?
  • Learners will complete their qualification using an e-portfolio where access to resources and uploading of evidence accessed from computer, tablet or smart phone device
  • You will be visited monthly by a Training Consultant to review progress. Typically, a visit would last 2 hours per person and may include: Coaching on specific competencies; Observation of normal working practice (may include several learners); Discussion with colleagues to gather witness testimonies; Feedback on performance and progress; Digital interviews of questions and answers
  • You should expect to put in 1-2 hours per week or 1 day per month of your own time into the qualification.
  • On your e-portfolio, there are resources to help develop your learning; this includes access to worksheets; links to websites; dedicated activities and access to virtual classrooms.
  • Every three months, we will sit down with your line manager/ supervisor and yourself to review your progress and look forward to your development
What's the time commitment?
  • Depending on the qualification, you should expect to spend 1-2 hours a week on your learning, either gathering evidence for the e-portfolio or researching information against a set target – (1 day a month)
  • You should expect to be visited once a month for a duration of 2-3 hours (12 half days per year)
  • Once a quarter you will attend a 2 hour meeting with your Assessor and Supervisor to review progress and look forward to development opportunities (4 half days)
  • You have the opportunity to attend monthly 1 hour webinars/ on line tests to complete their theory based technical certificate tests and externally tested Functional Skills
How is it Assessed?
  • All evidence is uploaded onto your e-portfolio for your assessor to give feedback against the national standards
  • Evidence can include: Direct Observation at work; product evidence (only references to evidence observed, there is no necessity for direct sensitive evidence to be uploaded onto the e-portfolio); Professional Discussion; Witness Testimony; Q&A
  • The Technical Certificate and Functional English/ Maths/ ICT are assessed through external on-line tests when you are ready for assessment.
Your employer should:
  • Provide somewhere to meet with the learner off the shop floor
  • Give you time to complete portfolio work in the workplace
  • Schedule regular meetings to discuss learner’s progress
  • Give due care in relation to Health & Safety and Equality of Opportunity including current Public and Employer’s Liability Insurance
  • Confirm that the learners has a contract of employment and is in work for 30 hours or more.