Duration: 2 days
For those working in a customer service role seeking to be more effective and confident in their service to customers. This course focuses on:
- Understanding Customers
- Principles of Customer Service
What you will learn
Understand their customers’ individual needs and expectations in order to tailor their customer service offer and maximise customer satisfaction. You will understand the various types of customers that you will encounter in a customer service role. You will learn about what customer expectations are, how they can vary depending on social or cultural factors and what happens when expectations are not met. You will also gain an understanding of the essential principles required to deliver good customer service. You will also understand what organisations do to ensure customer service is delivered consistently and to a high level, and what can go wrong when systems fail and how organisations manage and use customer information.
What is involved?
Courses are delivered as workshops to gain new knowledge. Successful Certification comes from completing an external test or work based assignment focused on your business.
Courses are delivered at our Offices in Hereford or, if appropriate, can be delivered in your workplace according to numbers.
27th & 28th November 2017
Riverside Training Ltd
6 St Martins Street
Funding is available through the European Social Fund according to eligibility criteria:
- Learner is aged 19+, living and working in the Marches (Herefordshire & Shropshire)
- The business employs no more than 250 employees (or 49 for Level 4)
- The learner is not on any other government programme such as college or university
RiversideQuals Riverside Training
Riverside Training is a Grade 2 Training Provider delivering Government subsidised Apprenticeships and commercial training. Based in Hereford and established in 1996, Riverside Training has grown from a city based operation to a provider operating nationwide. We offer work-based learning through nationally accredited qualifications that meet the needs of individuals and businesses. Ours is a personal approach that is flexible, responsive and professional. If you are looking for an apprenticeship, please have a look at our current vacancies, alternatively please contact us to discuss your requirements. If you are an employer and are looking to recruit, a £1,500 Government incentive may be available to assist your business. We also offer a variety of funded and commercial courses available to suit your training needs.